RETURN POLICY
If your Galore Home selection does not entirely meet your satisfaction, we will gladly refund your purchase or exchange only if defective, exclusive of delivery charges and any discounts applied, within 14 days from the date of delivery. The item(s) you wish to return or exchange must be unused, undamaged, and in the original packaging.
To return an item(s) please email sales@galorehome.com. A customer service representative will process your return or exchange request and send you a Return Materials Authorization (RMA) number via email.
Once you receive the RMA please:
1) Securely package your items in their original packaging, both inside and out. - Include the RMA number in the carton.
2) Please send your package using a prepaid, insured, traceable shipping method to ensure safe and documented delivery. Items must be unused, undamaged, and in their original packaging; otherwise, we will be unable to issue a credit.
3) You may use any carrier of your choice, please have the RMA # written on the return label or inside the box. This will help us locate your order efficiently.
4) Once received and inspected, a credit will be issued for all returned merchandise meeting the 14 day guarantee provisions.
The credit will be issued to the card upon which the order was originally placed. Please allow two (2) billing cycles for credit to appear on your credit statement. Exchanges will be processed immediately, subject to availability. You will be notified if the item(s) requested is not available at the time of exchange.
CLAIMS FOR DAMAGES, STOLEN AND/OR LOST PACKAGE(S)
We take great care in packing and shipping every order to ensure your merchandise arrives in excellent condition. Should you receive any items that are damaged during transit, please report to us promptly so we can assist you with the claim process.
To Report a Damage Claim:
1) Please inspect all merchandise immediately upon receipt.
2) Report any damaged or broken items within 7 days from date of delivery.
3) Provide your order number, the item number(s), and the quantity affected.
4) Include clear photographs of the damaged merchandise (all damaged items must be clearly accounted for), the original packaging, and the shipping carton.
5) Retain all damaged items and packaging until the claim has been reviewed.
6) DO NOT DISCARD DAMAGED MERCHANDISE WITHOUT SUPPLYING PHOTOS OF DAMAGED ITEM, AS THIS WILL INVALIDATE ANY CLAIMS.
To Report a Stolen and/or Lost Package(s):
Tracking numbers(s) are available for all shipments leaving our facility. If your package is marked as delivered but cannot be located, or if you believe your package has been lost or stolen, please notify us promptly so we can assist you in investigating the matter.
To Report a Lost or Stolen Package:
1) Verify the tracking information and confirm the delivery address.
2) Check around your property, with household members, neighbors, building management, or the designated receiving area.
3) For packages marked as delivered but not received, please email “sales@galorehome.com” within 48 hours with your order number and tracking info.
We will work with the shipping carrier, when applicable, to investigate the shipment and determine the appropriate next steps. Please note that reporting missing package does not guarantee reimbursement, replacement, or credit. Resolution of each claim is subject to investigation, carrier policies, and the applicable terms of sale.
REFUSED DELIVERY
If a delivery is refused and returned to us, the customer is responsible for the shipping both ways. The actual fees that we were charged by the shipping carrier to the customer and back to us will be deducted from the refund. There is also a 15% restocking fee for refused deliveries, as we must inspect the goods.